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  1. Premier Technologies - making customer interactions work

    With over 20 years of experience, Premier Technologies is one of Australia?s most skilled providers of customer contact centre solutions. Premier delivers its ...
    CRM3
    IVR2
    online chat2
    CTI2
    call centre2
    speech recognition1
    interactive voice response1
    voice recognition1
    eCRM1
    bill pay1
    email management1
    workforce management1
    contact centre1
    web collaboration1
    computer telephony integration1
    predictive dialler1
    agent training1
    outbound call centre1
    agent monitoring1
    remote agent1
    agent management1
    web pay1
    call centre optimisation1
    outbound call management1
    workforce optimisation1
    About Premier Technologies0
    agent simulation training0
    inbound customer management0
    outbound customer management0
    outbound email management0
    remote telephony agent0

    www.premier.com.au - 2009-03-10

  2. CC Optimise - What Are Your Needs?

    CC Optimise consultants have a succesful record in the review and design of contact centre processes and the implementation and optimisation of Workforce ...
    management5
    consultants3
    consultancy3
    implementation2
    optimisation2
    workforce2
    call centre2
    Workforce Management1
    contact centre1
    wfm1
    resource planning1
    mission control1
    business process optimisation1
    business process consultancy1
    call centre optimisation1
    call centre processes0
    ccoptimise0
    cc optimise0
    contact centre optimisation0
    contact centre processes0
    contact centre strategy0

    www.ccoptimise.com - 2009-02-08

scheduling2 software7 management5 jobs5 relationship3 crm3 call center2 payroll3 job4 workforce2 contact centre1 customer3 call centre2 time and attendance1 employment4 access control2 human resources3 planning4 contact center2

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